Refund policy

Refund & Replacement Policy
Due to food safety and hygiene regulations, we cannot accept returns or exchanges on any Sowd food products once dispatched. All sales are final.

Damaged or Defective Items
Your experience matters to us. If your order arrives damaged, defective, or incorrect, please email us within 7 days of delivery at hello@sowd.co.uk with:
1. Your order number
2. A description of the issue
3. Clear photos of the damaged outer packaging and product batch code

Upon verification, we will immediately send a replacement shipment or issue a full refund to your original payment method.

Refunds
Approved refunds are processed automatically to your original payment method within 5–10 business days. If you haven't received an approved refund after 15 business days, please contact hello@sowd.co.uk.